General terms of cooperation
GENERAL TERMS OF COOPERATION - SALES AND IMPLEMENTATION
OF DELIVERIES UNDER THE B2B PLATFORM
§ 1. Definitions
Seller - company Euromarket TVHubertus, authorized Hubertus furniture distributor in the field of online sales
Contractor - a natural or legal person conducting business activity in the field of online sale of furniture
End customer - a customer who has concluded a contract with the Customer to purchase furniture from the Seller's assortment
§ 2. Establishment of cooperation with Seller
In order to establish cooperation with the Seller, the Contractor should register on the B2B platform (www.hubertusfurniture.eu). After registration, the data will be verified, and then the Contractor will obtain individual account access data on the B2B platform with complete access to the price list, product photos, descriptions, recordings and XML file.
§ 3. Acceptance and implementation of the order
1. Orders are placed via a B2B platform under an individual user account.
2. Orders are processed within 7- 21 days from the date of receipt. The Seller does not require placing orders of any minimum value.
3. Confirmation of the order acceptance for implementation is the registration of the order with an individual number on the B2B platform and the email confirmation received from the B2B system.
§ 4. Payments
1. Form of payment - prepayment to the company's bank account on the basis of a proforma document, placed in pdf format. (available for download on the B2B platform and sent as an email attachment)
2. Invoice without VAT - invoices are issued for purchased goods. In the case of companies with a valid EU VAT number, the issued documents will be reduced by VAT (in accordance with the law on intra-Community acquisition and sale of goods in the European Union).
§ 5. Transport
1. Shipment of ordered goods / implementation:
- Shipment of goods is carried out on pallets based on own waybills sent by the Contractor in pdf, jpg, active links on the B2B platform
- The Seller provides additional paid transport services for pallet shipments, excluding items that are paid on delivery. The price of the service depends on the weight and dimensions of the pallet and the location of the place of delivery and is calculated individually for each order. Additional fees associated with this option are: repeated delivery attempt, return shipping costs to the Seller's warehouse, e.g. in the event of a customer refuses to accept a shipment. Additional costs are calculated individually for each shipment based on the quotation of the above situation by the transport company.
2. The order processing and dispatching procedure is the following:
After registration of the order, it receives the status of processing 7-21 working days. Up to 2 days from the date of receipt of the order, the planned shipment date is assigned to it. At the end of each week, a comprehensive proforma document is generated in the system (the document is also sent automatically to the e-mail address provided by the Contractor). Goods are sent after payment has been received. The sales document - invoice – is placed in pdf format for download on the B2B platform and sent automatically to the e-mail address provided.
§ 6. Additional information
1. In the event of delays in the implementation of orders for reasons beyond the control of the Seller, the Contractor shall be informed of this in due time.
2. The Seller does not accept returns of goods ordered and shipped. In case of cancellation of the ordered goods before sending them, the order will be cancelled and the Contractor shall not bear any costs.
3. Complaints arising from defects arising during the production of furniture are carried out by the Seller based on complaints submitted on the B2B platform. The manufacturer's warranty is 2 years from the date of receipt of the goods. Complaints arising from damage of goods resulting from improper transport of furniture are carried out by the person ordering the transport at his expense. The deadline for considering the complaint is 7- 14 working days. In the case of the aforementioned complaint on pallet shipments sent by the Seller, complaints are reported on the B2B platform by the Contractor based on photos and a damage report written in the presence of the courier no later than 6 days from the date of receipt of the goods.
4. For HUBERTUS products offered online, there are manufacturer's recommended prices in the attached price list. Prices displayed next to products on the B2B platform are net prices (they do not include VAT) and do not include transport costs.
5. Each party has the right to terminate the cooperation agreement by submitting in the system a request to delete the account on the platform. Termination of the contract does not release any of the parties from any mutual obligations, if there are any at the date of termination.
6. The Seller is the administrator of contractors' personal data and end customers' data voluntarily entered in the B2B system by the Contractor (as part of registration and order processing). These data are processed solely for the purpose of processing orders (applies to the personal data of end customers and contractors) or services provided electronically, including consents for marketing purposes, i.e. sending a newsletter, information about promotions and sales, etc. (applies only to personal data of contractors, the end customer does not receive any marketing information from the Seller). Such consents may be withdrawn at any time.
7. By placing the first order, the Contractor accepts the above arrangements.
If you have any questions related to the terms of cooperation, orders or availability of goods, we are at your disposal from Monday to Friday from 9:00 to 16:00 at phone number: +48 600 600 329 (Katarzyna Leboch) or at the e-mail address: office@hubertusfurniture.eu
We invite you to cooperation.
Attachments:
1. Personal Data Protection Charte